Return and refund policy (withdrawal from the work contract)
- The customer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the contract for the supply of goods that was modified according to the customer’s wishes or for his person, from the contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from the contract for the supply of goods in closed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the contract for the supply of audio or video recording or computer program, as long as it violated their original packaging. Due to the above, it is not possible to return an advertising product that has already been modified according to the customer’s wishes. The graphic motif for printing is always chosen by the client himself, and it is therefore adapted directly to his requirements.
- If it is not the case mentioned above or another case where it is not possible to withdraw from the contract for the work, the customer has, in accordance with the provisions of § 1829 para. 1 of the Civil Code, the right to withdraw from the work contract, within fourteen (14) days of taking over the goods, while in the case that the subject of the work contract is several types of goods or the delivery of several parts, this period starts from the day of taking over the last delivery of goods. Withdrawal from the work contract must be sent to the supplier within the period specified in the previous sentence. The customer can send a withdrawal from the contract for the work to, among other things, the supplier’s business address or the supplier’s e-mail address info@helgamadajova.com.
- In case of withdrawal from the work contract according to the above business conditions, the work contract is canceled from the beginning. The goods must be returned to the supplier within fourteen (14) days of withdrawal from the contract. If the customer withdraws from the contract for the part, the customer bears the costs associated with returning the goods to the supplier, even if the goods cannot be returned by the usual postal route due to their nature.
- In case of withdrawal from the contract according to the above business conditions, the supplier will return the funds received from the customer within fourteen (14) days of the withdrawal from the contract for the part to the customer, in the same way that the supplier received them from the customer. The supplier is also entitled to return the performance provided to the customer when the goods are returned by the customer or in another way, as long as the customer agrees to this and the customer does not incur additional costs. If the customer withdraws from the work contract, the supplier is not obliged to return the received funds to the customer before the customer returns the goods to him or proves that he has sent the goods to the supplier.
- The supplier is entitled to unilaterally set off the claim for payment of damage caused to the goods against the customer’s claim for the return of the contract for the part.
- In cases where the customer has, in accordance with the provisions of § 1829 par. 1 of the Civil Code, the right to withdraw from the work contract, the supplier is also entitled to withdraw from the work contract at any time, up to the time of acceptance of the goods by the customer, and only in the cases mentioned above in the Order of goods and services section. In such a case, the supplier will return the purchase price to the customer without undue delay, in cash to the account designated by the customer.