Terms and Conditions - HELGA Madajová

General terms and conditions of Old Master s.r.o.

Basic provisions

These general terms and conditions define the legal relations between the company Old Master s.r.o. (hereinafter referred to as the “supplier”) and customers of the electronic store www.shop.helgamadajova.com (hereinafter referred to as the “customer”). The general terms and conditions define the legal relations between the supplier and customers acting as entrepreneurs, with the exception of the parts related to consumer protection.

Supplier’s billing address

Old Master s.r.o., registered office Drozdia 4463/50, Chorvatsky Grob 900 25

registered in the commercial register of the regional court in Bratislava III, section Sro, insert 140618/B

The supplier is a VAT payer.

ID: 52425134

TAX number: 2121021606

VAT ID: SK2121021606

Business and postal address

Old Master s.r.o.

Drozdia 4463/50

Chorvatsky Grob

900 25

Phone: +421 907 366 765

Email: office@oldmaster.sk

Account number for non-cash payments: SK46 7500 0000 0040 2740 7984

SWIFT: CEKOSKBX

Bank name: ČSOB Banka a.s.

Business relations using electronic systems are governed by these conditions, the legal order of the Slovak Republic and the Civil Code.

These conditions are valid for all business relationships concluded between the supplier and the customer for all business relationships concluded using electronic systems on domains already operated by the supplier.

Ordering of goods and services

An order from the customer creates a contract for the work. From this moment, mutual rights and obligations arise between the customer and the supplier.
By concluding the contract for the work, the customer confirms that he has familiarized himself with these terms and conditions, including the complaint terms, and that he agrees with them. The customer is sufficiently informed of these terms and conditions and the complaint procedure before placing the order and has the opportunity to become familiar with them.
The supplier reserves the right to withdraw from the contract for the work in the following cases: the goods are no longer manufactured or supplied or the price of the supplied goods has changed significantly. If this situation occurs, the supplier will immediately contact the customer in order to agree on the next course of action. If the customer has already paid part or all of the purchase price, this amount will be transferred back to his account, the contract for the part will not be concluded.
All orders accepted by this store are binding. The order can be canceled before it is dispatched. In the event that the order is not canceled before dispatch, and it is dispatched, the customer is obliged to transport the goods back to the supplier at his own expense. You are automatically notified by e-mail about the receipt of the order. In the details of each product and in the order confirmation, the estimated delivery time of goods that were not in stock is indicated. For each item, it is displayed whether the goods are in stock or not. If the goods are not in stock or the supplier’s warehouse, we will inform you immediately about the next delivery date.

Order Cancellation

Withdrawal from the work contract is possible only after prior agreement between the supplier and the customer and under mutually agreed conditions.
The buyer and the seller have the right to agree on the conditions and method of out-of-court settlement of the consumer’s complaint. It is possible to file a complaint with a supervisory or state supervisory authority, i.e. Slovak Trade Inspection (www.soi.sk).

Prices

Prices are governed by the supplier’s valid current price list, or the current version of the price list in the electronic system, unless otherwise stated.
The supplier reserves the right to change prices without prior notice. This does not apply in the case of an already concluded work contract, when price changes are only possible after mutual agreement of the contracting parties.
Prices in the work contract are always charged according to the price list valid at the time the order is received, or according to the agreement between the contracting parties.
The contracting parties can agree on contractual prices for all goods or in individual business cases. In such a case, a price offer will be drawn up in written form and sent to the customer by e-mail upon request before placing the order. The customer then confirms the order sent in writing or by e-mail, that he agrees with the individual price calculation – offer.

Return and refund policy (withdrawal from the work contract)

The customer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible, among other things, to withdraw from the contract for the supply of goods that was modified according to the customer’s wishes or for his person, from the contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from the contract for the supply of goods in closed packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the contract for the supply of audio or video recording or computer program, as long as it violated their original packaging. Due to the above, it is not possible to return an advertising product that has already been modified according to the customer’s wishes. The graphic motif for printing is always chosen by the client himself, and it is therefore adapted directly to his requirements.
If it is not the case mentioned above or another case where it is not possible to withdraw from the contract for the work, the customer has, in accordance with the provisions of § 1829 para. 1 of the Civil Code, the right to withdraw from the work contract, within fourteen (14) days of taking over the goods, while in the case that the subject of the work contract is several types of goods or the delivery of several parts, this period starts from the day of taking over the last delivery of goods. Withdrawal from the work contract must be sent to the supplier within the period specified in the previous sentence. The customer can send a withdrawal from the contract for the work to, among other things, the supplier’s business address or the supplier’s e-mail address info@helgamadajova.com.
In case of withdrawal from the work contract according to the above business conditions, the work contract is canceled from the beginning. The goods must be returned to the supplier within fourteen (14) days of withdrawal from the contract. If the customer withdraws from the contract for the part, the customer bears the costs associated with returning the goods to the supplier, even if the goods cannot be returned by the usual postal route due to their nature.
In case of withdrawal from the contract according to the above business conditions, the supplier will return the funds received from the customer within fourteen (14) days of the withdrawal from the contract for the part to the customer, in the same way that the supplier received them from the customer. The supplier is also entitled to return the performance provided to the customer when the goods are returned by the customer or in another way, as long as the customer agrees to this and the customer does not incur additional costs. If the customer withdraws from the work contract, the supplier is not obliged to return the received funds to the customer before the customer returns the goods to him or proves that he has sent the goods to the supplier.
The supplier is entitled to unilaterally set off the claim for payment of damage caused to the goods against the customer’s claim for the return of the contract for the part.
In cases where the customer has, in accordance with the provisions of § 1829 par. 1 of the Civil Code, the right to withdraw from the work contract, the supplier is also entitled to withdraw from the work contract at any time, up to the time of acceptance of the goods by the customer, and only in the cases mentioned above in the Order of goods and services section. In such a case, the supplier will return the purchase price to the customer without undue delay, in cash to the account designated by the customer.

Terms of Delivery

The stock items of the ordered goods will be delivered as soon as possible, depending on their availability and the operational capabilities of the supplier. Goods can be delivered in the following ways:

By the carrier, usually within 3-10 working days from the binding confirmation of the order by the supplier. In the case of non-stock items, the delivery time may vary, the delivery date will be announced by the supplier to the customer upon request. In the event of an extension of the delivery period, the customer will be informed in advance by the supplier. The goods are considered delivered by selling the goods for transport to the contracted carrier. The shipment also includes a delivery note, which the customer sends back to the supplier’s postal address, signed and dated within five days at the latest, in the event that the shipment is not delivered without defects at the same time as stating the claimed defects.
When taking over the goods from the contracted carrier, the customer is obliged to check the goods immediately. In the case of obvious signs of damage caused during transportation, the customer is obliged to file a complaint directly with the carrier and send back the delivery note to the supplier no later than five days after receiving the shipment, stating specific reservations about the shipment. In case of obvious signs of damage, which the customer discovers when unpacking the goods, he is obliged to inform the supplier without delay within 24 hours of delivery, or in a reasonable time taking into account his possibilities, by phone or e-mail with a description of the defects and identification of the shipment. The customer acknowledges that the supplier does not need to notify the supplier of complaints about obvious defects of the goods that he/she reports after this period.
Goods marked “Fragile” are packed by the supplier in undamaged boxes and sealed with special tape. In the event that the carrier delivers a shipment marked Fragile in an obviously different or damaged box, poorly secured or otherwise non-standardly designed, the customer can only accept such a shipment at his own risk. In such a case, the supplier will not take into account any complaints about product defects.

The quality of the goods

The supplier undertakes to deliver the goods or services ordered by the customer in the pre-agreed quantity, quality and design. In the event that the parties to the contract have not agreed on this, the supplier performs in the quality and design suitable for the purpose resulting from the contract, otherwise for the usual purpose.
The customer declares that he has familiarized himself with the description of the properties and quality of the goods or services listed in the electronic system, printed catalog by the supplier or through previous written or telephone communication with the supplier. If he has already placed the order, it is assumed that he is sufficiently familiar with the product and its features.
If the client requests an atypical design of the goods or atypical goods as such, this request must be explicitly stated in the order together with an exact specification of the required property or design of the goods. Acceptance of such an order must be agreed in advance with the supplier and confirmed in writing.

Payment methods

All payment methods can be selected before choosing the transport. All payment methods are included in the shipping price.

Payment in advance – If you choose this option, you will receive an invoice with all payment information. We will ship the goods after receiving the payment to the bank account.
Payment card – You can pay with your credit or debit card.

Complaints

In the event that the goods you received from us are damaged or non-functional, proceed according to the complaints procedure.

Return policy

Products subject to the right to claim must be sold for evaluation immediately after the defect is discovered, they must be clean and with appropriate documents and a description of the defect, or the location of the defect must be marked.

How to proceed

In the case of a complaint, you can choose two options, follow the description below: Send the product to the address – “contact address”.
As soon as you know when and where we will be able to pick up the shipment, contact us. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Attach the proof of purchase to the goods. Please always use wrapping paper or cardboard so that the original packaging cannot be stuck, written on or otherwise damaged during transport. Do not send the goods on cash on delivery, in which case the goods will not be accepted. The goods must be insured.
The goods must be properly packed for transport, so that there is no further potential damage.
Defective or damaged goods will be replaced or a full refund of the purchase price will be issued. The buyer is responsible for the cost of returning the goods to the supplier.
The goods must be accompanied by all documents that the customer received with the goods, i.e. receipt, warranty card, etc.
The supplier does not assume responsibility for damage resulting from the transportation of products, functional properties and damage from unprofessional use of products, as well as damage caused by external events and faulty handling. Defects of this origin are not covered by the warranty.
For hygienic reasons, the goods are only accepted for complaints if they have been properly cleaned.
If the manufacturer provides a longer warranty, it is listed with the product in the catalog.
In the case of rejected complaints, the costs of the complaint procedure and handling fees may be charged.
You will be informed about the handling of the claim by e-mail or by phone. As with the delivery of the order, you will be informed about the shipment of the package and the delivery date.

Privacy

Declaration on the protection of personal data

The company Old Master s.r.o., operator of the online store www.shop.helgamadajova.com, declares that all personal data are considered strictly confidential and in accordance with the Terms and Conditions of the company Old Master s.r.o. .

Protection of personal data in the Slovak Republic is governed by Act No. 18/2018 Collections of Acts on the Protection of Personal Data and on Amendments to Certain Acts and Regulation of the European Parliament and the Council (EU) No. 2016/679 of 27.

What data do we collect?

In order to carry out a business transaction, we need to know your name (or company name, ID and contact person), address (invoicing and possibly delivery), telephone and email contact.

We then record your business transactions with us. In the case of picking up an order that has already been paid in advance via the Internet, when picking up a claim, or when reimbursing a credit note, we may require you to present an identification document (ID or Passport nr.), for the purpose of preventing damage and preventing the legalization of proceeds from criminal activity. Without presenting any of these documents, we can refuse to issue/reimburse the goods or money.

What is the data used for?

In order to carry out a business transaction and deliver the goods to the place specified by you, we need to communicate with you and know the above-mentioned data, and we will obtain these during your registration, either permanent or temporary. Since these personal data of yours are obtained for the purpose of carrying out a business transaction, your express consent is not necessary.

The data we obtain with your consent is used to assess your trustworthiness, creditworthiness and payment ethics. Based on this, we can then offer you other special services that are intended only for selected customers.

Final provisions

General terms and conditions are valid from 1 December 2022.
If any of the provisions of this contract is or becomes invalid or ineffective, the invalidity or ineffectiveness of this provision will not result in the invalidity of the contract as a whole or other provisions of this contract, as long as such invalid or ineffective provision is severable from the rest of the contract. The contracting parties undertake to replace such invalid or ineffective provisions with a new valid and effective provision, the content of which will correspond as faithfully as possible to the essence and meaning of the original.
The supplier reserves the right to make changes to these conditions. He will always do so in writing and publish the changes in the usual way. In individual business cases, the supplier reserves the right to individually adjust these terms and conditions, but always after prior agreement with the client.